Terms & Conditions

Welcome to Bridal Wear House. By accessing our website, placing an order, or renting an outfit from us, you agree to abide by the following Terms & Conditions. These terms ensure a transparent and seamless experience for all our customers.

1. General Terms

  • Bridal Wear House operates globally with its headquarters in Lahore, Pakistan.
  • Our collections include Bridal Wear, Formal Wear, and Pret Wear, available for purchase and rental.
  • Bridal Wear House reserves the right to update, modify, or change these terms without prior notice.

2. Rental Terms & Conditions

Renting from Bridal Wear House means you agree to the following rental policies:

2.1 Booking & Rental Duration

  • Rental bookings must be made at least 7 days in advance to ensure availability.
  • The standard rental period is 3 days, unless otherwise agreed upon and for further delays, the security will not be refunded.
  • Late returns will be charged at 5000 PKR per extra day.

2.2 Security Deposit

  • A refundable security deposit (amount varies per outfit) is required at the time of booking.
  • The deposit will be refunded within 3 to 5 working days after the outfit is returned in its original condition.

2.3 Outfit Condition & Care

  • Outfits must be returned in the same condition as received.
  • Any damage, stains, or alterations to the outfit will result in partial or full deduction of the security deposit.
  • Minor wear is expected, but major damage may require additional repair fees.

3. One-Time Purchase Terms & Conditions

If you purchase an outfit from Bridal Wear House, the following conditions apply:

3.1 Order Processing & Delivery

  • All purchases are processed within 3-7 working days after payment confirmation.
  • We offer worldwide shipping, with delivery times varying based on location.
  • Custom orders may take 4-8 weeks for completion, depending on the complexity of the design.

3.2 Payments & Pricing

  • Prices for all outfits are listed in PKR (Pakistani Rupees). International customers will be charged based on the current exchange rate.
  • Payments must be made in full before the order is processed.
  • We accept bank transfers, E-Wallets, and cash (for local orders).

3.3 Exchange & Returns

  • Custom-made and bridal outfits are non-refundable and non-exchangeable.
  • Ready-to-wear items can be exchanged within 3 days of delivery if they meet the following conditions:
    • Must be unused, unaltered, and in original packaging.
    • Exchange requests must be initiated via customer support before sending the item back.
  • No cash refunds—exchanges are processed as store credit.

4. Brand Policies

4.1 Intellectual Property

  • All designs, images, logos, and content on our website and social media pages belong to Bridal Wear House.

4.2 Privacy & Data Protection

  • Customer information is handled with strict confidentiality.
  • We do not share, sell, or misuse your personal details.
  • Payment information is processed securely, and Bridal Wear House does not store any credit/debit card details.

4.3 Limitation of Liability

  • Bridal Wear House is not responsible for any delays in shipping due to unforeseen circumstances such as customs, weather conditions, or courier service disruptions.
  • We are not liable for any allergic reactions or sensitivities caused by fabrics or embellishments used in our outfits.